Get in Touch With Us

This page explains how to contact Betting Not On Gamstop, what we can help with and what we cannot. We are an independent publisher of research-based guides about betting sites not on GamStop. We are not a bookmaker, and we do not hold anyone's money or accounts. That affects which questions we are able to answer.

What we can help with

Write to us if your message falls into one of these areas:

• Corrections: an offer, payment method, limit or term on one of our pages looks out of date or wrong. Tell us which page and what you found, and include a link to the operator's own terms if you can.
• Questions about our content: something about wagering requirements, minimum qualifying odds, withdrawal checks or fractional odds is unclear.
• Topic suggestions: a sport, bet type, payment method or new bookmaker you would like us to research.
• Feedback on how we rate sites: if you think a ranking or editorial rating misses something that matters, we want to hear it.
• Business and editorial enquiries: please introduce your organisation and say what you have in mind.

What we cannot do

Because we do not run any betting site, we cannot see your account, reverse a decision or release a withdrawal. We also cannot act as a go-between in a dispute. If you have a problem with a bookmaker, the sensible route is:

1. Contact the operator's customer support in writing and keep copies of every message.
2. Use its formal complaints procedure if support does not resolve the matter.
3. Check the terms you agreed to, particularly on bonuses, identity verification and withdrawal limits.
4. Look at the dispute options named in the operator's terms. These depend on its licence, and they differ from the protections you would have with a UK Gambling Commission licensee.

We cannot guarantee any outcome, and we do not give legal or financial advice.

What to include in your message

A short, specific message gets a faster and more useful answer. Please include:

• The page address or title you are writing about.
• The exact wording you are querying, and the date you saw it.
• What you believe is correct, with a source if you have one.
• Whether you are happy for us to quote your feedback. We will not publish your name without asking.

Please do not send passwords, card numbers, full identity documents or bank details. We never need them.

How we handle corrections

Betting terms change often. Bonus amounts, wagering rules and payment options can be altered by an operator without notice, and the offers we show are the operators' own advertising, not guarantees. When a reader flags a discrepancy, we check it against the operator's published terms and update the page where we can confirm the change. Where we cannot confirm it, we say so rather than guess. Commission never decides rankings, and a complaint from a brand will not change a page unless the facts support it.

Disclosure

We may earn a commission if you sign up with a bookmaker through links on this site. That does not buy a higher position or a better review. If you think a page does not make a relationship or a drawback clear enough, tell us.

If gambling is causing you harm

If betting is affecting your finances, relationships or mental health, please reach out for support before anything else. GamCare runs the National Gambling Helpline on 0808 8020 133, and it is free and confidential. Please check GamCare's website for current opening hours and chat options.

In Great Britain, GAMSTOP is the free national self-exclusion service for sites licensed by the UK Gambling Commission. Many sites we cover are not part of it, so signing up with one will not be covered by your GAMSTOP exclusion. If you have excluded yourself, think carefully before using any site outside the scheme. Deposit and loss limits, gambling blocking software and self-exclusion tools exist to protect you. Do not treat betting as a source of income or a way to fix money problems. You must be 18 or over to bet.

Before you write: pages that may answer your question

Many questions about licensing, bonus terms and withdrawals are covered in our guides. You might find your answer in our list of trusted non GamStop casinos for UK players, which explains how we assess operators and the checks worth making before you deposit.

Response times

We read every message and reply to those that need a reply. We do not publish a guaranteed response time, and a busy period may mean a wait. We do not use a reply to push you towards any bookmaker.